Refund Policy
At carpentryoutfit, we strive to provide exceptional design services and ensure our clients are satisfied with the final product. However, we understand that there may be instances where a refund is necessary. This policy outlines the terms and conditions under which refunds may be granted.
1. **Eligibility for Refunds**
Refunds are available under the following circumstances:
– **Initial Concept Phase**: If you are not satisfied with the initial concepts provided, you may request a refund before any revisions are made.
– **Failure to Deliver**: If we fail to deliver the agreed-upon design services within the specified timeframe, you may be eligible for a full or partial refund.
– **Cancellation**: If you choose to cancel the project before any work has commenced, you may be eligible for a full refund.
2. **Non-Refundable Conditions**
Refunds are not available under the following circumstances:
– **Approval of Final Design**: Once the final design has been approved and delivered, no refunds will be issued.
– **Change of Mind**: Refunds will not be issued for a change of mind after the project has commenced.
– **Partial Delivery**: If a project has been partially completed and the client wishes to cancel, a partial refund may be considered based on the amount of work completed and resources spent.
– **Revisions and Edits**: Refunds are not available for dissatisfaction with revisions and edits after the initial concept has been approved.
3. **Refund Process**
To request a refund, please follow these steps:
1. **Submit a Request**: Contact us via email within 5-7 days
2. **Review**: We will review your request and respond within 2-3 business days.
3. **Decision**: If your refund request meets the eligibility criteria, we will process the refund within 10 business days. The refund will be issued using the original payment method.
4. **Contact Information**
For any questions or concerns regarding our refund policy, please contact us at:
– **Email**
We value our clients and aim to resolve any issues promptly and fairly. Thank you for choosing carpentryoutfit for your design needs.
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Feel free to customize this policy to better suit your specific business requirements and ensure it complies with any applicable laws and regulations in your jurisdiction.